Privacy - Euro Tree -
Customer service: Handle your complaints, after-sales service, satisfaction surveys.
Customer area : Create and access a personal space on our website.
Activity and security of our website: To improve the service that we deliver to you by knowing the type of pages visited, the number of page views, the duration of reading a page, actions taken on the site such as putting an article in the list "favorite" or to measure the performance of communications deployed. This navigation data is necessary for us to ensure the security of our site and to detect, avoid or trace any attempt at malicious intent or computer intrusion or any violation of the conditions of use of our site.
Adapt and personalize the presentation of our site: Improve navigation on our website based on your device: phone, computer or tablet. Determine the store closest to you in order to customize the products we display to you. To be able to recommend products to you that are similar to those already viewed on the site.
We want to offer you a personalized experience on our site according to your profile and to offer you personalized advertisements. To learn more about the purpose of cookies, please consult our Cookie Policy.
We also collect your data in order to fight fraud, as your account and payment data can be processed in an automated manner, during your Transactions and your messages and, in the event of detected anomalies. Automatically suspend your Transaction or block the messages you send. We also use an automatic content analysis technology for Ads, to detect unsolicited, including fraudulent, content. This technology is based on the information you provide when you deposit your Ad and in your Account, the history of your Ad and the technical data related to your use of the website.
For more information, contact our customer service.
Type of our communication for you:
With your explicit consent, we may solicit you by telephone, email or SMS. To inform you of the news and the advantages you can benefit from in your Euro Tree store. Note that we adapt the frequency of sending our Emails according to their opening rate. To inform you about the status of your loyalty account as part of your membership. Note that we adapt the frequency of sending our Emails according to their opening rate. If you do not want to receive mails or other communication from Euro Tree, you can change your preferences in your account preferences. Without consent, no commercial communication or solicitation will be sent to you. To ensure the processing and follow-up of your requests when you make an e-reservation or a complaint (e.g.: confirmation of reservation, confirmation of sending a message to Customer Service)
Person concerned
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Any user of the Site
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Any customer of the Site
Which data are we collecting and when?
We collect the information you provide: First & last name, Mailing address,Email address, password, Phone and mobile numbers, Preferences and interests, Content of messages sent to customer service or on one of our social media - Technical identification data (cookie, IP address, connection data and navigation data), Any other Personal Data that you provide us. When ? When you browse the website and consult products ou create your customer space, you make an e-reservation, you take part in a game or a contest, you contact customer service, you post content on one of our social networks
How long will we keep our data?
We are required by law to retain your personal data only for as long as necessary in relation to the purpose for which it is collected.
Cookies are kept for a maximum period of 1 year.
The personal data of customers are kept as long as they are necessary for the purpose pursued. We erase them as soon as the customer exercises his right to deletion and oblivion.
The personal data of prospects without activity beyond 36 months are deleted.
Contractual data is kept and archived for the duration necessary for contractual obligations (warranty, compliance, etc.) as well as legal, accounting and tax obligations and/or for the applicable limitation periods.
Principles applicable to personal data processing:
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Lawfulness
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Transparency
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Minimisation
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Data protection by design and default
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Security of personal data
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Commitment of our service providers and partners
How can you exercice your right ?
What are your rights?
In accordance with the Applicable Regulations, you have the following rights over your Personal Data:
- Right of access, rectification, erasure, limitation.
- Right of opposition relating to your particular situation for processing based on our legitimate interest, it being specified that you may object at any time to processing for prospecting purposes.
- Right to portability.
How to exercise them?
When creating your account using the opposition boxes or links provided for this purpose, then at any time by contacting our customer service from this page.
If you have consented to receive commercial prospecting, you can from your customer area by clicking on the “Newsletter and SMS” tab, manage your solicitation authorizations by Email and SMS. Note that an unsubscribe link appears on each email or sms sent by Euro Tree
We may verify your identity before processing your request. This will receive a response within one month of receipt.
Use of Cookies
These files are used to improve the navigation and content of our site. We also use them to provide us with information about how the site is used to ensure that it is up-to-date, relevant and error-free. Cookies cannot collect information stored on your computer or in your files. We use the term cookies to refer to cookies and technologies that perform a similar function.
Cookies cannot collect information stored on your computer or in your files. We use the term cookies to refer to cookies and technologies that perform a similar function.
Cookies that we issue via our site:
The cookies that we send to your device allow us to recognize your browser when you connect to our site. These allow us to establish traffic statistics (number of visits, page views, your journey, etc.) allowing us to continuously improve our services, to adapt the presentation of our site to the display preferences of your device, to manage and securely access your personal spaces, to provide content and services, including advertising, related to your interests
Accept or refuse cookies. Activation and deactivation of Cookies on the site You can accept or refuse the deposit of Cookies, and this at any time.
Your choices regarding cookies:
The registration of a cookie remains subject to your will. Several possibilities: - Disabling Cookies on the site.
You can accept or refuse the deposit of Cookies, and this at any time.
You can accept or refuse your consent regarding tiers cookies
You have the option of configuring your browser software so that you can oppose, totally or partially (in particular depending on the issuer) the recording of "cookies". The configuration also offers you the possibility of accepting or refusing cookies on an ad hoc basis, before the registration of the latter in your terminal.
Also, in view of the purposes of cookies as set out above, any setting aimed at refusing the registration of cookies will be likely to modify your navigation and/or the functionalities and services and conditions of access to certain services requiring the use of cookies, such as for example an ergonomic and adapted layout of our site to your terminal, the storage of your products in your basket...
PROTECTION OF YOUR PERSONAL DATA
Euro Tree implements the necessary means to ensure the security of the data collected.
However, we remind you that it is important to protect yourself against unauthorized access to your password and your computer equipment. Be sure to log out and close your browser when you have finished your session. This will help prevent third parties from accessing your personal information if you share your computer equipment or use a device in a public space such as a library or an Internet cafe.
Updated October 2022